Lily takes care of youso you can take care of your people
Without you having to prompt her
Extends, shortens or ends a membership freeze when a client's plans change.
Answers your clients' texts and emails for you.
Checks clients in to their class or appointment.
Books, cancels and reschedules classes and appointments.
If a client mentions an injury, or asks something Lily isn't sure about, she passes it straight to you.
Adds clients to a waitlist, or takes them off it, when they ask.
Answers questions about your schedule, open spots, pricing, policies, hours, and when a membership renews.
When a new person messages you, Lily collects their details and sets them up as a client.
Handles requests to opt in or out of your emails and texts.
Books intro calls with new clients.
Replies nights, weekends and holidays.
Clients can ask for a real person at any time, and Lily hands them to you.
Helps new people work out which class, pack or membership is right for them, while they're still keen.
When a client asks for an exception to your rules, or something needs a personal touch, Lily passes it to you.
When Lily hands a conversation to you, she lets your client know your team is taking over, and you pick it up in the same thread so they never have to start over.
You can jump into any conversation whenever you want. Lily steps back, then picks it up again when you're done.
Next to every conversation you see the client's bookings, purchases and membership, so you know who you're talking to.
You choose which jobs Lily handles, and which requests always come to you.
You decide who Lily replies to, for example skipping your staff.
Lily follows your own settings and policies for every request she handles.
You pick how Lily sounds: direct, friendly or professional, how long her replies are, how upbeat she is, her pronouns and whether she uses emojis.
See exactly what Lily did in each conversation and why.
When something needs a person, Lily alerts the team member you choose.
Sends based on what clients actually do.
Messages go out when a client books, visits, buys or stops coming, not just on a set date.
Fills empty spots.
You have 2 open spots at 6pm tonight? Lily texts your clients, and the spots fill up.
Gets you more Google reviews.
Want more 5-star reviews? After their visit, Lily asks your clients how it went and sends your happy ones to Google.
Welcomes new clients.
Someone just tried you out for the first time? Two days later, Lily sends them a friendly offer to come back. You never have to remember to send it. Lily will.
Runs your waitlist.
You're fully booked and someone cancels? Lily texts the next person on the waitlist right away, so the spot never sits empty.
Never loses a lead.
Someone new reaches out from your website, a text or a walk-in? Lily saves them, so you always know who to follow up with.
See what she did for you.
Curious how much time Lily saved you this month? Her report shows every booking, cancellation and message she handled, plus the hours of work she took off your plate.
Appointment reminders.
Clients get an automatic reminder before every appointment, so they show up on time.
Rebooking nudges.
When a client is due for their next visit, Lily reminds them to book it.
Checks in after a missed class.
When a client misses a class or doesn't show, Lily follows up so they don't drift away.
Welcomes new leads.
The moment someone new reaches out, Lily sends them a welcome.
Turns intro offers into members.
When someone is on an intro offer, Lily follows up to move them onto a membership.
Wins back clients who stopped coming.
When a regular hasn't been in for a while, Lily reaches out to bring them back.
Celebrates milestones.
Lily congratulates clients on milestones, like their 50th class or their next belt, so they feel noticed.
You set the rules for filling spots.
Choose when and how Lily reaches out about open spots.
Messages that sound like you.
Build your own templates in your brand voice and personalize each message.
Sent from a real person.
Messages go out under a team member's name, and replies land back in your inbox.
Schedule messages ahead.
Write it once and it goes out on the day you choose.
Track every lead to the finish line.
See which leads still need a follow-up, what stage each one is at and how your pipeline looks.
I keep up with AI so you don't have to
No research on your end. You never have to read an AI newsletter, sit through a demo or wonder if you're falling behind.
What's worth it gets built into Lily. When something new makes her better, I apply it. You wake up to a better Lily, not a to-do list.
New tools and models come out every week. I'm the one reading about them, testing them and deciding what's worth it.
A real person who knows your business. Not a help desk. I set Lily up around your hours, your policies and how you like to sound.
On call whenever you need me. Text me. If something needs a human, it gets one.
You get updated when Lily picks up something new.
No more feeling like you can't step away. Lily keeps things moving so you can finally breathe.
Lily is being built right now. She goes live the moment she's finished, and every business on the list hears first.
Get on the list